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As printed in The Marketplace - 2018 - September/October

Bosses who want superstar employees need to think of them as such, research into the field of “expectancy effects” suggests.

But the physical and verbal cues they present in interactions with workers need to match, says an article in Entrepreneur.com. Employees who are made to believe in their own effectiveness can improve performance by up to 30 per cent, working harder and undeterred by setbacks. Workers seen as mediocre are micro-managed, which leads them to become defensive, reinforcing the tendency to micro-management and undermining their confidence. ◆