Zoona Transactions International

Zoona Transactions International serves more than 20,000 customers with cell-phone based money transfer, payment and voucher services.

Company Description

Zoona Transactions International (Zoona) is an African mobile payments business with a vision of creating a cashless Africa. Its model combines a proprietary payment technology with an agent network to enable customers to transact easily, quickly, safely and affordably.

Zoona has two electronic payment product lines – e-voucher payments and ordering/supplier payments – and two cash payment product lines – money transfers and agent payments – which utilize a network of cash agents to provide cash in/cash out services to clients.

Impact

By developing an agent network as opposed to branches, Zoona minimizes overhead while partnering with local businesses, which act as franchisees of the Zoona brand. Zoona is able to reach clients the banks simply cannot or will not service. As a result, the company is able to offer financial services to those who need them at a fraction of the cost of existing operators.

As of September 2017, the company had a network of 2,302 active outlets, granting national coverage to clients in Zambia, Malawi and Mozambique. With plans to enter the Democratic Republic of Congo (DRC) in December 2017, Zoona anticipates ending the year with over 2,600 active outlets, 85% more than in 2016.