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Opportunities for ICT Innovations in Myanmar
One of MEDA’s newest projects to launch in Asia is in Myanmar, also referred to as Burma. A country in the midst of transition and change is slowly reducing barriers to foreign trade and influence, and opening its once closed borders to global firms. Myanmar now finds itself in the crossroads at the 21st century’s technology boom, with global powerhouse neighbours such as India and China, the country has a unique opportunity to learn and apply lessons learned in the entry to a globalized economy and marketplace. Managing the economic boom that will result with the influx of capital and infrastructure to ensure equitable distribution and equal access to new opportunities is no small challenge. And many international donors, such as the Canadian Government are seeking to provide support by facilitating economic growth in less developed areas, such as the country's ethnic states.
MEDA’s project, funded by Global Affairs Canada, focuses on reaching 25,000 women farmers and entrepreneurs in two of these states – Southern Shan and Kayin. MEDA plans to increase access to these new opportunities in rural areas of the country, targeting women in select value chains with high growth potential. And as the enabling environment gradually improves to foster private sector development, the potential for new economic opportunities for rural women and men also grows rapidly. Activities will focus on achieving women’s economic empowerment with the proven benefits to the larger household and community. As in other countries, women farmers in Myanmar have less access to land ownership but are able to access inputs, seeds, and extension services. However, gender differences in access to land and credit affect the relative ability of female farmers and entrepreneurs to invest, operate to scale, and benefit from growing market opportunities in their respective communities.
One approach MEDA plans to test in Myanmar will utilize ICT development to leverage the growing economic opportunities for women in the country and leapfrog traditionally male dominated systems of credit and farmer extension services. While this may seem far beyond the scope of one of the poorest countries in Asia, due in part to proximity to India and China, Myanmar is on a rapid pace of growth with a burgeoning class of entrepreneurs, many of whom brings skills learned abroad and the optimism for social change not unlike entrepreneurs in Silicon Valley. Research shows access to mobile phones empowers women and leads to multiplier benefits for the household as well.
In fact, mobile technology could boost farmers’ productivity enough to increase agricultural income by US$138 billion by 2020 across global markets. A toolkit for developing appropriate interventions for women farmers, developed by the GSMA, demonstrates the potential for designing mobile agricultural services targeted specifically at women. The most successful of these efforts will need to:
- mimic existing customer behaviours, utilizing technology that will not require substantial behaviour change
- ensure customer trust is protected
- make the business case to customers unaccustomed to services such as saving at a bank
The bottom line? If customers don’t value the service, they will likely not pay.
On a recent visit to Myanmar, MEDA met with a few entrepreneurs that are designing new solutions for rural populations. Here are some of the most exciting new solutions currently in pilot or to be piloted in the next few months.
- MyKyat has partnered with First Private Bank to launch the first mobile money product in Myanmar. Currently, through MyKyat’s mobile money service, users can conduct peer to peer payments, merchant payments, and mass disbursements. They would ideally like to design an interoperability switch to work with any number of MNOs in Myanmar.
- Ooredoo’s mAgri “Farmer App” will be launched in select provinces later this year, through grant assistance from GSMA, to provide critical agricultural information to farmers. The service will provide weather information, tips on the best times to harvest, updated commodity prices, and expert techniques on how to control pests, maximize crop yields, and manage agricultural resources. In Turkey, this service by Vodafone improved Turkish farmers’ productivity by an estimated €190 million in one year.
- Ooredoo clearly sees the potential for the growth of mobile money in Myanmar as it recently announced a new CEO from Vodacom Tanzania, Mr Rene Meza. Mr. Meza managed the operations when the firm doubled their agent network, increased the number of customers to over 12 million and led Tanzania to have the second biggest MPesa customer base in the Vodacom Group.
- Telenor is partnering with Yoma bank to deliver a mobile money wallet, pending regulatory approval, that will provide a range of financial services to the unbanked. Telenor wants to “start at the bottom of the pyramid and work upwards, serving the segment that will not be served by the banks in general because the cost will be too high.” Coupled with Yoma Bank’s commitment to serve SMEs throughout the diverse country, the partnership has significant promise in reducing the cost of credit and increasing access to the unbanked.
At this point the main limitations to launching some of these innovative products are the regulatory environment, a lack of liquidity and small network of agents, and limited telcom coverage in rural areas. And as Myanmar is one of the fastest growing markets for smartphones in the world, the range of mobile-based services offered through phones becomes exponential. Examples of mobile based technology replacing cash based payment systems have already become successful in Kenya, Tanzania and the Philippines. Coupled with the widespread access to smartphones, Myanmar sits on a golden opportunity to become a global leader on increasing economic opportunities through technology.