Accelerating Agent Network Growth: 9 Lessons from the New Model in Zambia

Financial Sector Deepening Zambia (FSDZ) is a DFID-funded programme established in September 2013 with the sole mandate of increasing financial inclusion in Zambia. FSDZ utilises the Making Markets Work for the Poor (M4P) approach to partner with financial service providers that are able and willing to increase the number of households and enterprises accessing financial services. FSDZ’s overall strategy is to take the role of a facilitator that promotes enduring and sustainable change in the financial market system. MEDA, as a subcontractor, is providing consulting services for the digital financial services area of focus, working closing with two partners, Zoona Zambia, a digital payments service provider, and AB Bank Zambia, a commercial bank, helping to facilitate the expansion of financial services using the mobile money channel and agent network.

Jennifer Ferreri, Senior Project Manager/Consultant, wrote this blog on her work in Zambia and some lessons learned from Zoona's Aggregator Model experience.