MEDA Blog - Stories from the Field

My Arrival in Zambia

b2ap3_thumbnail_Walking-off-the-plane-at-Lusaka-International-Airport.pngIt felt wonderful to arrive in Lusaka, Zambia after 31 hours in transit from San Francisco to Washington D.C. to Addis Ababa to Harare to Lusaka. After waiting in the long line for an entry visa I was welcomed by the Zoona driver, Maxwell, holding a sign with my name on it. Talk about service! On the 25km drive to the Zoona office he pointed out some of the major points in the city as we passed them. Although I was jetlagged, it felt great to be back in Africa after a one year break where I was working in Phoenix, Arizona for the International Rescue Committee. 

The partner agency I will be working with in Lusaka is the mobile money transaction company, Zoona. Recently, Zoona developed a one page summary of the company that I find helpful. Not only does it explain Zoona’s purpose, values, and vision but also its corporate strategy, goals, and business KPI’s. You can view a scanned copy of it here. With a rapidly growing agent base, superior access to working capital finance, and real-time payments for customers Zoona has its sights set on providing cashless services to help businesses grow in emerging markets. 

Housing has proved to b2ap3_thumbnail_The-agent-team-at-Zoona.pngbe a bit more difficult to find than I was anticipating. Zoona has been kind enough to let me stay at their company 2 bedroom flat about 200 meters from the office while I lock in a place to live for the next six months. Having some cross over with the current MEDA intern, Jenn Ferreri, has been very helpful in helping me meet people in the community as well as getting up to speed with everything Zoona and MEDA. 

In my first week I have been learning about the Zoona business model, what my role will be in helping add value to the company during my time, and visiting local agents to work in performing transactions with customers. This was helpful to understand the process of sending/receiving money via one of Zoona’s agents. I was placed on the busy Cairo Rd. near the city center with Zoona agent, Misozi. It was a lot of fun hanging out with her four tellers and learning the ins and outs of Zoona transactions. I was a little slow at the start, but was getting the hang of it after a few hours behind the booth. 

Thus far things have been splendid in Lusaka. The weather is also a nice plus coming from Phoenix in August. I am excited to be working with MEDA to help scale a growing entrepreneurial business with a bold vision of a “cashless Africa.” In my next entry I will go into more detail as to what my role will be with Zoona as I am now beginning to finalize my TOR (terms of reference) for the upcoming six months. 

Deacachimba
¡Bienvenidos a Nicaragua!

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