MEDA Blog - Stories from the Field

A New Year With New Goals

b2ap3_thumbnail_National-Stadium-in-Dar-Es-Salaam-Tanzania.gifAfter a nice Christmas vacation where I was able to meet up with fellow MEDA interns Mary, Curtis, and Daniel I'm back to work with Zoona as we begin the 2014 year with ambitious goals of expansion and impact. First, let me summarize the great vacation I had in Tanzania and Kenya.

It was my first time in Tanzania and I was surprised by the development and hyper-activity of Dar Es Salaam, a very different feeling than the capital city, Lusaka where I spend my time with MEDA techno-links partner, Zoona. On my first day there Curtis got tickets for us to watch a big soccer match at national stadium. It was a great experience!

b2ap3_thumbnail_Fellow-MEDA-intern-Daniel-taking-pictures-on-the-summit-of-Little-Meru.gifb2ap3_thumbnail_Me-on-top-of-Mt.-Meru.gifLater we took a trip to Arusha, Tanzania to trek up 4,566 meter Mt. Meru. It was hard, it was fun, and a lot of memories were shared with me, Daniel, and Mary. After getting back down from four days on the mountain I could barely walk but felt great with the accomplishment. It made me realize daily exercise wouldn't be a bad investment for me in Lusaka when I returned.

I finished out my trip spending time with a former work colleague in Nairobi, Kenya. I always enjoy visiting new places in Africa as each country has its own unique culture and idiosyncrasies that are fascinating.

Now, back in Lusaka I have been developing a case study for the techno-links project on agent training methods Zoona has gone through the past four years. This has involved field work, lots of interviews, and disbursing surveys to collect information from agents and tellers. We hope to utilize the case study as a tool for Zoona to better evaluate its training program for agents and make recommendations for areas of improvement.

b2ap3_thumbnail_Zoonas-Katondo-branch-team-in-Lusaka-during-a-field-visit.gifThis will be important as Zoona is planning to expand its agent network from 200 to 600 this year in Zambia. The increase we anticipate will be on par with an increase in customer transactions and demand for financial services among Zambians. As Zoona's popularity has grown, we have seen a steady rise in total monthly transactions. In September of 2012 we had 76,871 total transfers performed, whereas by December we had a total of 122,080.

As we continue to scale our agent network it brings more agent locations to rural areas in Zambia that have few, if any, financial options for sending/receiving money. This is one of the focal points of the techno-links project, and it is good to see the progress we are making in providing more opportunities for Zambians to access financial services in rural areas.
Domingo: using innovative technology
Nidia: promoting sustainable development

Related Posts